Conditions of Use, Refunds & Legal Information

Terms of Trade
These terms are issued by Praesidium Life Limited and are effective from February 1st, 2021. They cover the use of our website – www.praesidium.life. Use includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our website.


About Us
This website is owned and operated by Praesidium Life Limited. If you wish to contact us:

Email: sales@praesidium.life
Phone: +64 22 682 6967
11 Carrickdawson Drive, Auckland, New Zealand

Content
While we endeavour to supply accurate information on this site, errors and omissions may occur. Praesidium Life Limited does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Praesidium Life Limited reserves the right to make changes to the content on this site at any time and without notice.


To the extent permitted by New Zealand law,

Praesidium Life Limited makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.


Ordering goods and services from us
When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process OR by telephone instructions from you. The checkout process includes giving us delivery and any other relevant details for your order eg. an optional delivery message, and then previewing and submitting your order. If paying by credit card you are then taken to a payment gateway to enter payment information and return to our site for order confirmation. If ordering by phone, we will take your credit card details over the phone and process the payment accordingly.

We will send you an e-mail to confirm the goods and services purchased, and that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order.


Refusing or cancelling orders
In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.


Payment options
We accept the following payment methods:

Visa
MasterCard
American Express
PayPal
Apple
Bank Transfer
Pay-by-Phone


Pricing
Our website (www.praesidium.life) endeavours to set pricing to your local currency. It can be one of the following. NZD, USD, EUR, GBP, CAD or AUD. The currency chosen is clearly indicated by a suffix after the price. Tax (GST) is added if you select a New Zealand shipping location. Please note that we reserve the right to alter prices on our websites at any time for any reason.


Website and Credit Card Security
We want you to have a safe and secure shopping experience online. All credit card payments are processed via SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. We do not store any of your credit card details. These transactions occur at a secure payment gateway authorised by our financial institutions.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.


Privacy of Your Data
Praesidium Life Limited recognizes that your personal information is confidential, and we are committed to protecting your privacy, to at least the standard as required by the New Zealand Privacy Act 1993.

Under no circumstances will we sell or receive payment for licensing or disclosing your personal information.

We may use your data to assist in providing services and information to you, or if required to protect or enforce our legal rights, or interests, or as required by law.


Delivery and Delivery Charges
We deliver worldwide to physical addresses. We do not deliver to Post Office boxes.

Please note that a signature is required for all Courier (DHL & CourierPost) deliveries. The couriered goods become the recipient’s property and responsibility once they have been signed for at the time of delivery, unless they are seized by overseas customs, as it is your responsibility to ensure that the goods you purchase from us are allowed through your country's border patrol. If couriered goods are lost or damaged in transit, please contact us within 7 business days at sales@praesidium.life. We will use this delivery information to make a claim against our insurance (Note: claims outside the 7 day period may not be valid). We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.


Delivery Period
Delivery lead time for products may vary. In most cases your order will ship the next business day after acceptance of your order and delivery of your products should occur within 3 to 4 business days in most locations worldwide. Delivery in New Zealand cities however should occur the following business day. You will receive an email with a tracking number that confirms that your order has been dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by logging into your account with us and viewing your order status and the tracking number which may be tracked with DHL Express Worldwide Courier (http://www.dhl.co.nz/) or CourierPost Courier (http://www.courierpost.co.nz/).


Returns
Under the Consumer Guarantees Act 1993 you are entitled to have faulty product repaired, replaced or refunded.

If you have received the wrong product, we apologize and you are more than welcome to an exchange.

We do not accept "change of mind" returns outside of New Zealand.

We do not accept "change of mind" returns on goods that benefit from refrigeration or freezing, as we are unable to sell them again as new.

Any returns accepted will attract a 20% restocking fee.


Accessing our service
Other than connecting to the Praesidium Life Limited website by HTTP requests using a web browser, you may not gain access to the Praesidium Life Limited website server. You agree not to disrupt, modify or interfere with our website or service and their associated software, hardware and server in any way. You also agree not to modify any content or service on the Praesidium Life Limited website. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.


Disclaimer
None of our products are intended to diagnose, treat, cure, or prevent any disease. Our products are chosen for their ability to support the body’s immune system, and larger doses of supporting products may be required in times of immune stress. Just like more food is required, when more exercise is undertaken. For ease of understanding, we have listed some conditions where the immune system may require specific support, but this is not to be interpreted to mean we are in any way treating these diseases.

Our websites are intended to provide information for people shopping for our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Praesidium Life Limited does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Praesidium Life Limited reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Praesidium Life Limited makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.


Intellectual Property
Praesidium Life Limited, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Praesidium Life Limited welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Praesidium Life Limited.


Links
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Praesidium Life Limited and are not under the control of Praesidium Life Limited. The links are only provided as a convenience, and do not imply that Praesidium Life Limited endorses, checks, or approves of the third party site. Praesidium Life Limited is not responsible for the privacy principles or content of these third party sites. Praesidium Life Limited is not responsible for the availability of any of these links.

Praesidium Life Limited requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at sales@praesidium.life.


Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.


Changes to this Agreement
Praesidium Life Limited reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.